Privacy Policy

Scope of this Policy
Information We Collect
How We Use Your Information
Cookies & Tracking Technologies
Data Security
User Rights
Policy Updates
Contact Us

At JaldiRide, we value the trust you place in us when using our mobile applications and services. We are committed to safeguarding your privacy and ensuring that your personal information is collected, processed, and stored responsibly. This Privacy Policy explains how we collect, use, share, protect, and manage your personal data when you interact with JaldiRide, whether through our mobile applications (Android and iOS), our website, or customer support channels.

By using JaldiRide, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, we advise you not to use our services.

Scope of this Policy

This Privacy Policy applies to all users of the JaldiRide platform, including commuters booking daily, weekly, or monthly shuttle passes. It governs:

  • Information collected directly from users during registration, bookings, or interactions.
  • Information collected automatically when using our mobile apps.
  • Information shared with third-party service providers.
    Security and compliance measures taken by JaldiRide.

This policy does not apply to third-party services, websites, or apps that may be integrated with JaldiRide or linked externally.

Information We Collect

To deliver a safe, efficient, and seamless commuting experience, JaldiRide collects the following categories of information:

Personal Identification Data

  • Full Name
  • Mobile Number
  • Email Address
  • Residential or Office Location (if voluntarily provided for route planning)

Account & Authentication Data

  • Login credentials (username, password, or OTP authentication)
  • User preferences and settings

Location Data

  • Active GPS Location: For accurate pickup, live tracking, and routing.
  • Background Location (optional): For features like estimated time to pickup and location-based alerts.

Payment & Transaction Data

  • Payment method (UPI, debit/credit card, net banking)
  • Billing details
  • Transaction history and booking invoices

Usage Data

  • Shuttle booking history (dates, times, pickup/drop points)
  • Pass purchases (daily, weekly, monthly)
  • Frequency and type of rides used
  • App activity logs

Device Information

  • Device type, model, operating system, and app version
  • IP address, browser type (for website users)
  • Crash reports and diagnostic logs

Communication Records

  • Emails, chats, and phone call interactions with our support team
  • Feedback, complaints, or surveys submitted voluntarily

How We Use Your Information

JaldiRide uses your data for the following purposes:

  1. Service Delivery – To facilitate ride bookings, manage routes, allocate buses, and process payments.
  2. Personalization – To offer tailored recommendations, promotional discounts, and preferred routes.
  3. Communication – To send booking confirmations, ride updates, safety notifications, and policy changes.
  4. Customer Support – To resolve complaints, disputes, or feedback-related issues.
  5. Analytics & Improvements – To analyze commuting patterns, optimize routes, and enhance app features.
  6. Fraud Prevention & Security – To detect suspicious activity, prevent misuse of passes, and protect user accounts.
  7. Legal Compliance – To comply with applicable laws, tax regulations, and government requirements.

Information Sharing and Disclosure

We respect your privacy and will never sell, rent, or trade your personal data. However, information may be shared under these conditions:

  • Service Providers: Data is shared with trusted partners (payment processors, cloud hosting, customer support vendors, and analytics providers) solely to facilitate services.
  • Legal & Regulatory Authorities: If mandated by law, court order, or regulatory authority, JaldiRide may disclose user information.
  • Business Transfers: In the event of a merger, acquisition, or restructuring, user information may be transferred as part of business assets.
  • Safety & Emergency Situations: Data may be shared to prevent threats to life, public safety, or unlawful activities.

Cookies & Tracking Technologies

For users accessing JaldiRide’s website:

  • Cookies are used to remember login sessions, store preferences, and analyze website traffic.
  • Analytics Tools such as Google Analytics may be used to monitor usage and improve user experience.
  • Users can disable cookies through browser settings, though certain features may not function properly.

Data Security

For users accessing JaldiRide’s website:

  • SSL encryption for all app and website communications.
  • Secure storage on encrypted servers.
  • Access restrictions to authorized personnel only.
  • Regular security audits and vulnerability testing.

However, no electronic transmission or storage method is 100% secure. JaldiRide cannot guarantee absolute protection against unauthorized access.

Data Retention

  • Personal data is retained as long as your account remains active.
  • Booking and transaction history may be retained longer to comply with tax, regulatory, and legal requirements.
  • When accounts are deleted, personal identifiers are erased, but anonymized data may be retained for analytics.

User Rights

  • Access & Correction: View and update your personal details via the app.
  • Data Portability: Request a copy of your booking and payment history.
  • Account Deletion: Request permanent deletion of your account by writing to hello@jaldiride.com.
  • Marketing Opt-Out: Unsubscribe from promotional communications anytime.

Children’s Privacy

  • JaldiRide is intended for users aged 18 and above.
  • We do not knowingly collect personal information from children under 18 without parental consent.
  • If we become aware of such collection, we will delete the data immediately.

International Data Transfers

  • JaldiRide primarily operates within India (Hyderabad & Secunderabad).
  • However, some data may be stored or processed on servers located outside India, depending on cloud hosting partners.
  • By using JaldiRide, you consent to the transfer of information across borders where data protection laws may differ.

Policy Updates

We may revise this Privacy Policy from time to time:

  • Major changes will be communicated via app notifications, email, or website updates.
  • Users are encouraged to review this policy periodically.
  • Continued use of the service after changes implies acceptance.

Dispute Resolution

  • Any disputes arising from this Privacy Policy shall be governed by the laws of India.
  • Courts in Hyderabad, Telangana shall have exclusive jurisdiction.

Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact us at:

JaldiRide

HNO 1-60/8/6/D-2, Rolling Hills, Gachibowli,
Serilingampally, Rangareddy, Hyderabad, Telangana – 500032
Email: hello@jaldiride.com

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